Refunds & Returns Policy
Order cancellation
You can cancel an order any time before it ships. If you’ve already paid, contact us within 12 hours of ordering. Once packing and shipping have started, it can’t be cancelled.
Returns
You can return an item for a refund within 7 days of delivery if it is new, unused, and in its original packaging with all accessories. Before sending anything, contact us through the Contact Us page with your order number, and we’ll give you the return address and instructions. Returns sent without contacting us first can’t be accepted. Items are returned by mail, and you pay the return shipping (we recommend a tracked service). There is no restocking fee. We don’t offer exchanges.
Refunds
Once we receive and inspect your return, we’ll refund your original payment method within 10 days.
Defective, damaged, or wrong items
If your item arrives defective, damaged, or isn’t what you ordered, contact us within 7 days of delivery with your order number and photos. We’ll refund you or send a replacement, and in some cases we may ask you to send the item back.
Orders that don’t arrive
Delivery is guaranteed within 45 days, not including 2-5 days of processing. If your order hasn’t arrived by then, you can submit a refund request within 15 days after the guaranteed delivery period (45 days) has expired, by sending a message on the Contact Us page. We can’t refund orders that couldn’t be delivered because of an incorrect shipping address.